What is the difference between generative AI and chatbots?

Generative AI creates new content text, images and code based on patterns from its training data. On the other hand, Chatbots are designed for conversations, typically following predefined scripts or using AI to respond based on context. While some chatbots use generative AI to craft responses, not all generative AI models are chatbots.

What is the best AI chatbot for eCommerce?

The best AI chatbot depends on your needs. Drift and Zendesk AI are great for personalized customer support. Chatfuel works well for automated sales. Tidio is a budget-friendly option. If you want advanced AI-driven conversations, ChatGPT-powered bots can be highly effective.

Can chatbots be used for eCommerce?

AI chatbots can handle customer inquiries, recommend products, process orders and recover abandoned carts. They help businesses provide 24/7 support, improve engagement, and boost sales all while reducing the workload on human agents.

eCommerce app customer support

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Chatbots vs Generative AI: Which is Better for Your eCommerce App?

by Emma Joseph

About 23% of businesses use chatbots for customer support, while 55% use generative AI in eCommerce. But which is the better choice for your eCommerce app development? It all depends

eCommerce app customer support

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